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Thanks very much for your interest in Naturalized Water products. We are here to help you with any questions on your orders

Delivery

Your items will be shipped within 1 week upon receipt of order. You will be notified when items are shipped and a shipment tracking id will be included.

Shipping charges are - USA: US$0; Canada: US$0; United Kingdom: US$30; Germany: US$50; France: US$50. If you can't find the shipping charges for your country during checkout, please contact us.

Duties and Taxes

If there are any duties and taxes incurred at the delivery destination, these are to be borne by the buyer

Returns

You have [15] calendar days to return an item from the date you receive it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Return Shipping

You will be responsible for paying the shipping costs for returning your item and this is non-refundable.

Refunds

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Damaged Items

If the item you received is damaged, please notify the courier company immediately. You are advised to take photos of the damaged items. We will endeavor to provide you with a replacement once it is ascertained that the damage resulted during delivery

Contact Us

If you have any questions, please contact us